Karl Nadin
Summary
A quality focused user experience designer concerned with user-centred design and having a track record of working within customer services for John Lewis. Trained in the use of Adobe, in particular XD, and programming languages HTML and CSS backed by skills such as wireframing and prototyping. Service improvement orientated with a natural ability for visual processing and translating into outputs. Agile in problem solving and responding to
change. Repeatedly created positive team culture environments and highly trusted by senior management. Analytical and always seeking enhancements and driven to deliver the best end product possible. Trained by John Lewis and proud to have strong communication skills.
Key Skills
• Excellent research and analytical skills
• Thorough attention to detail
• Excellent written/verbal communication skills
• Microsoft Office Word, Excel, PowerPoint
• Outstanding customer care skills
• Excellent planning and organisation skills
• Genuine team player
• WordPress
Programming Languages
• Html • CSS3 • JavaScript • PHP
UX Design Tools & Techniques
• Qualitative and Quantitative Research
• Usability Testing
• Affinity Diagrams
• Customer Journey Maps
• User-Centric Design
• Flow Diagrams
• Interaction Design
• Adobe XD
• Prototyping
• Wireframing
• Visual Design
• Illustrator
• Responsive Design
• InDesign
Professional Experience
Data/Systems Skills
– Frequent user of JLP ‘Insight system’ to analyse data and decision make based on stock management information
– Produced spreadsheets to create shared working systems across the team to manage stock volumes
– Outstanding visual processing skills with the ability to mathematically calculate space shape and design into
functional designs
– Utilised data to understand user requirements and provide end solution for the customer
– Well versed in the use of InDesign, Adobe XD, Dimensions and Photoshop
– Confident in translating requirements into user flows, produced websites and improved with re-skin and re-designs
to ensure it remained contemporary
– Utilised Dimensions software to build images and create replicas for a project about the Brönte Stones
– Worked within legislative frameworks in compliance with GDPR and PLESI to ensure accessibility
– Confident in cross platform operations to provide the best solution for the client.
– Thrives on remaining current with new software advances and enjoys exploring new tools on the market.
– Designed wireframes in a variety of packages to display potential end product layouts
– Completed Cyber security module and uses this knowledge in design of solutions
– Familiar with incremental agile approaches, using building block approaches to design content
– Highly competent in all Microsoft packages, produced written reports, presentations and infographics to support
academic studies, using latest IT technologies available
Decision Making
– Recognised for improving departmental performance through stock cleansing and rotation of stock nominated for
One Partnership award
– Independently took accountability to organise and structure department stock to classify and re-organise, as a
result moved more product than in the previous three years
– Outstanding visualisation skills, able to logically and physically maximise space usage with ease
– Rapidly makes decisions based on unknown stock arrival, ensuring the branch has relevant stock and relocates
items which are less likely to sell
– Reduced wasted costs on high volume products by distributing to key required locations
– Confident in uncertain situations where decisions change frequently and responses to stock require agile working,
led in emergency scenarios to find practical solutions
Team working
– Highly trusted by senior managers, requested to lead a failing department and transformed into a productive area
– Significantly improved processes by working closely with colleagues to enhance audit approach to be digitalised
leading to efficiencies
– Collaborates with a wide stakeholder base to ensure thorough investigations take place on missing high value stock
– Created a safe working environment, improved physical layout of department to reduce H&S risks
– Took responsibility to remove unrequired racking which had been miss managed and created space to store further
products
– Improved audit processes where stock had been incorrectly stored and counted, grouping stock by type will
therefore simplify the process
– Regarded by team as a subject matter expert and coached and inducted new colleagues
– Rapidly learns new information as demonstrated with mastering expertise in all on site departments process and
flows
Client Focus
– Met with clients to gather information about their needs and sourced solutions to fit their needs across a range of
brands
– Confident in sketching out initial concepts for the end user to imagine and using software applications such as
Adobe XD, InDesign, Photoshop and Illustrator to prototype those concepts.
– Experienced in creating user personas and user journeys, with a strong customer focused background this enables
a wider range of personas and journeys to be created
– Experienced in site meetings to deliver updates on progress, targets and KPI performance with key senior
stakeholders
– Received outstanding feedback from customers and senior managers on the quality of work produced.
– Quickly forged strong working relationships with an unknown team in order to complete work and projects on time
– Led discussions around allocation of work, encouraged suggestions and shared responsibilities resulting in projects
delivered on time
Work History
✓ John Lewis – Stock Management Partner September 16 – Present
✓ Benfield Ford (Now Lookers Ford) – Sales Executive February 16 – Aug 15
✓ Harron Homes Ltd – Customer Care Coordinator July 14 – January 15
✓ Swithenbank foods & 3663 (Now Bidfood) Various TL Roles March 06 – July 14
✓ Farmfoods LTD – Asst Store Manager & Store Manager April 04 – March 06
✓ Wm Morrison’s Supermarkets PLC – Var Manager Roles Sept 01 – Apr 04 & Nov 94 – Aug 2000
Education
UX Design Institute Professional Diploma UX Design 2023 – 2024
University of Huddersfield Web Technology BSc (hons) 2017 – 2021
Leeds College of Art Access to HE Art and Design 2016 – 2017
(Now Leeds Arts University)
Hopwood Hall FE College BTEC Art and Design (Pass) 1991 – 1992
Hollingworth High School 1989 – 1991
Mathematics D English Lit-D English Language-D Art & Design-D History-D Geography-D
Modular Science-E Religious Studies-E
Interests
I have a keen interest in running and cycling and have always enjoyed playing Snooker. When I can I also play golf.
When I need some quiet time, I like to get out and relax in the garden.